Bill Payer FAQs
FREQUENTLY ASKED QUESTIONS FOR BILL PAYER
Q: How does a member sign up for Bill Payer?
Q: Are
there any requirements to sign up for Bill Payer?
A:
The member must have a Checking account since the funds will be
withdrawn from there.
Q: May
a member select more than one checking account for PC Home Branch?
A:
No, If a member has more than one checking account the member must
select a checking from which the funds will be withdrawn. There is
no option in PC Home Branch Bill Payer to select from multiple
checking account. A default checking account must be selected upon
signing up with PC Home Branch.
Q: Are
there any limits to the number of vendors a member can setup or
charges for any number of
transaction a member does during a
month?
A: No, a
member may place as many vendors as they wish on their personal
list, and pay any number of transactions a month. If a member does
not perform any transactions in a month they are still charged the
monthly Service charge.
Q: Does
a member have to pay their Bills over PC Home Branch Bill Pay once
they setup their vendors.
A:
No, if the member does not want to use Bill Payer they should not
schedule a payment, and the member pays their bills via personal
checks and mails it them self. The member still has the option to
pay their bills however method they choose.
Q: Why
do users have to wait before they can make the first payment?
A:
When a vendor is added to a user’s personal pay list Bill Payer
generates a prenote. This prenotification tells the vendor the
user has elected to make payments through Bill Payer. The initial
six-day waiting period or two-day for electronic is to allow the
vendor a reasonable amount of time to respond to the
prenotification.
Q: Why
does Bill Payer send prenotes?
A:
Prenotes give vendors the opportunity to correct any discrepancies
in account numbers and demographic information before the user’s
first payments are sent. Using prenotes lowers the number of
payment problems experienced using Bill Payer. Users are sent a PC
Home Branch e-mail concerning rejected prenotes from the vendors
and are asked to make the changes indicated by the vendors to
their bill paying information.
Q: Does
Bill Payer make payments when the user has insufficient funds?
A.
No, this will be noted as an exception record and the payment will
not be made. Bill Payer automatically sends E-mail to the user.
Q: If
a member has overdraft protection on their checking, will Bill
Payer recognize it and perform the
overdraft transaction?
A:
Yes, overdraft will take over when funds are unavailable in
checking.
Q: What
Methods does Bill Payer use to send payments?
A:
Paper-based payments are sent through a the U.S. mail system which
can take up to, six days to receive, by the vendor. Electronic
payments are sent electronically, which can take up to 2 days to
receive, by the vendor.
Q: Who
should users contact if they have a payment inquiry?
A:
The Member may contact Member Services with questions and
concerns.
Q: What
if the user’s payment is not posted by the vendor? Who pays any
late fees?
A.
If the user’s payment is not posted by the vendor it could be
due to several different things. Please fill out a claim form for
research. If the payment is not posted due to our error or (VPS)
we will arrange to cover any late fees.
Q: What
happens when Bill Payer receives a payment rejection by the
Vendor?
A:
Depending on the reason for the payment rejection (VPS) will
either immediately refund the payment and notify the user via
E-mail, or (VPS) will notify the user via E-mail and allow them
one week to respond to their financial institution before (VPS)
refunds the payment to the financial institution.
Q: How
long does it take to add a new vendor? How will the user be
notified?
A:
New vendors will be added within 14 days. Once the vendor has been
added the user will be notified via Personal Bill Payer E-mail.
Q: Why
hasn't the user's payment posted, it's been six days?
A:
It can take up to six business days for the vendor
to receive the payment. How long the payment takes to post will
vary by vendor. Each vendor has its own policies and procedures
for processing and posting payments.
Q: Why
are there so many vendors with the same name with different
addresses?
A:
Regional and local offices accept payments for their area only.
Q: How
do I know if the vendor is electronic?
A:
The address field will read: "ELECTRONIC PAYMENT
DELIVERY."
Q: How
can I confirm payment information?
A:
Contact your credit union for information.
